Background Summary

Prior to founding Kiosk Connections, I held a number of Operations, Project and Process Management positions including:

Field Service Manager for Tetra Pak the “maker of the juice box”, with 33,000 employees worldwide and 6,000 United States employees. I managed and scheduled technicians to provide support to 400+ customers in five regional locations. I also scheduled, planned and orchestrated all aspects of National Service Conventions accommodating 20 guest speakers and 130 international guests over a 4 day period.

Operations Process Manager for CoreComm Limited, a telecommunication company with 5,000 employees where I directed the continuous development and implementation of quality improvement and new processes to support operations and, marketing and sales in the successful launch of new products. In addition, I led project teams to improve operations efficiency and customer service through process development and improvement.

Operations Architecture Manager at Genuity, a Tier 1 bandwidth provider with 3,000 employees. My group identified solutions to improve customer service and maximize efficiencies within a process-driven framework. These strategic long-term solutions were based on customer requirements.